1. Introduction

Eneris values the privacy of its users. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when using our website www.eneris.com.br .

By accessing or using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information through forms on the website. The information you voluntarily provide includes:

• Name

• Surname

• E-mail

• Telephone

Additionally, we may automatically collect some technical information, such as:

• IP address

• Browser type and version

• Pages accessed

• Navigation time

• Cookies (see below)

3. How We Use Your Information

The information collected is used to:

• Contact you based on requests made through the forms

• Send institutional or promotional information, when authorized

• Improve navigation and website experience

• Comply with legal and regulatory obligations

4. Data Sharing

Eneris does not sell or share your personal information with third parties except when necessary to:

• Service providers who assist with website operation and support

• Compliance with legal obligations, court orders or requests from public authorities

5. Use of Cookies

We use cookies to improve the functionality and performance of our website. Cookies are small files stored in your browser that help us understand how you interact with the content. You can manage or disable cookies in your browser settings, but this may affect some website functionality.

6. Information Security

We adopt technical and administrative measures to protect your data against unauthorized access, misuse, loss or improper disclosure.

7. Your Rights

According to the General Data Protection Law (Law No. 13,709/2018), you have the right to:

• Access the data we hold about you

• Correct incomplete or outdated information

• Request deletion of your personal data

• Revoke consent at any time

To exercise these rights, please contact us via email: privacidade@eneris.com.br.

8. Changes to this Policy

Eneris reserves the right to update this Privacy Policy periodically. We recommend that you review this document regularly to stay informed about how we protect your data.